A named engineer, not a ticket queue
You get a named engineer who knows your environment. Escalation goes to a person, not to a queue, and the same person follows the issue to closure.
Support is delivered in English or Bahasa Malaysia, during local business hours, with an optional 24/7 plan.
- Named engineer
- Patch and change management
- MYT business hours coverage
- Bilingual support
- Monthly service review