This page describes how we publish service status. Live status is available in the customer portal, where incidents are posted as they are declared.
How we communicate incidents
- An incident is declared in the customer portal first, then by email to affected customers
- Updates are posted at least every 30 minutes while an incident is open
- A postmortem is published within five business days for any incident that breached a service level
- Postmortems are published in this newsroom
Maintenance windows
Planned maintenance is scheduled outside local business hours where it can be, and notified to affected customers at least seven days in advance.
Current status
At the time this page was last reviewed, all services were operating normally. This page is not updated in real time; the customer portal is the authoritative source.